Add or update your invoice email address

Add or update the invoice information in your company account details. Keeping this information updated will prevent important messages concerning invoicing or payment being missed by your company. This ensures that all users can continue to work on the ProductIP Platform without interruption. 

Feature access

This feature is available for all ProductIP plans. Only users with the Administrator role can change and/or update the company account invoicing information and the contact details.

Before you begin

Login to your account which has the Administrator role. Without an account with an Administrator role it is not possible to add or update the company account invoice information and contact details.

Video instructions

A short step-by-step guide will follow soon! 

Steps

Follow these steps to update your company account (invoice) information:

1. Go to Settings > Company Account
   
   
2. Click Edit contact information
   
   
3. Fill out the 3 sections: Contact Information, Invoice Address & Public Information
4. Make sure that an email address is added to Invoice address
5. Click Save

Tips and best practices

• Provide a valid email address for the Contact Information & the Invoice Address sections. This way invoices are not declined and important messages are not missed. 
  
  
• Keep your information up to date for easy contact by ProductIP, your supplier(s) or another third party who looking for your Public Information

Troubleshooting

• The added or updated information is not showing on the page. 
  Refresh the page or clear your browser cache. Try again.

Still having issues? Contact ProductIP via helpdesk@productip.com. 

FAQ