Change the company account administrator

The administrator of a company account holds an important role in ProductIP. The administrator manages key company settings, adds and removes users, and defines how your company account is organised. Because of these permissions, the administrator role can only be changed by ProductIP Support (Specialists).

Feature access

Only ProductIP Support can change the administrator role. There can be one administrator per company account.

Before you begin

• Make sure you know the name and email address of the new administrator.
• Have your company account name ready.
• The request must be sent from the current administrator’s registered email address whenever possible.

Video instructions

A short step-by-step guide will follow soon!

Steps

1. Ask the current administrator to contact ProductIP Support before leaving the administrator role.

2. They should email helpdesk@productip.com from their registered administrator email address.

3. Include the following information in the message:

• Name and email address of the new administrator
• Company account name

4. Our support specialists will update the company account administrator accordingly.

5. If the administrator has left the company and the account is no longer accessible, email helpdesk@productip.com for assistance.

6. We will verify your company details and help restore access.

When a new company account is created, the user who creates it automatically becomes the administrator. This person can later ask us to transfer the role to another colleague if needed.

Tips and best practices

• Always keep your administrator information up to date.
• Inform ProductIP Support as soon as possible when an administrator is about to leave.

Troubleshooting

• Cannot access your company account? 

Email helpdesk@productip.com — we will verify your details and help restore access.

Still having issues? Contact ProductIP via helpdesk@productip.com.

FAQ

• Can there be more than one administrator per company account?

No. Each company account can have only one administrator.